1. What forms of payment do you accept?

We accept all major credit cards, Mastercard, Visa, Discover, American Express using your Paypal Account.

2. Will my personal information be safe?

You can be confident that your personal information will be secure. We have partnered with PayPal to offer safe credit transactions for our customers. We use PayPal, which has an extensive privacy policy that protects the privacy of the user. PayPal employs industry-standard SSL encryption technologies. You can safely eneter your credit card number via our secure server which encrypts all submitted information.

3. Do you charge sales tax?

Sales Tax will be charged for all items shipped within the state of Florida.

4. What shipping methods do you use?

UPS is our official carrier of choice.  Shipping prices are estimated based on weight and destination and reflect a small handling fee placed by frombumptotot.com.

At this time we only ship to the United States and Puerto Rico.

5. When will my order arrive?

We do our best to ship in stock orders within 24 hours of the order being placed. But please allow 5-7 business days for your item to be processed and ready for shipment.  We take great care in each and every order no matter how big or small.

The average ground shipping time is 2-5 days. Express shipping is available for an additional fee.

6. Will I be notified when my order is being shipped?                                                                

You will receive a shipping confirmation email when your order is actually shipped.

7. What is your return policy?

At From Bump To Tot, The Baby Mamas want our customers to be fully satisfied with our products.  We pride ourselves on our quality, and go to great lengths to ensure that each and every one of our products is carefully handled and packaged.  In the unlikely event that you should receive damaged merchandise, please email us within 5 days at orders@thebabymamas.com in order to receive return instructions.  You can elect to have the item exchanged or ask for a refund. 

If the merchandise is in good condition, but for whatever reason, you are not satisfied with it, you may return the item(s) to us, unused and in their original packaging within 14 days from the date you received your order for a store credit or exchange of the same value.  Kindly notify us via email at orders@thebabymamas.com in order to receive a return instructions.  Customer will be responsible for shipping costs to and from the warehouse. 

A RETURN AUTHORIZATION NUMBER (RA#) is required for all returns and must be obtained from our Customer Service Department. We will not accept any returns without a Return Authorization number. Please review our Policies for additional details.

Please note: a 15% re-stocking fee will apply and be charged to your credit card.

**Any items that have been personalized/monogrammed cannot be returned unless, due to our negligence, a mistake was made in the printing.  If this were the case, please follow the procedure stated above, and we will promptly replace the item.  We recommend that you carefully review your order before submitting it in order to ensure that your request is accurately processed.

**All sale items are final and cannot be returned or exchanged.

Please review our Policies for additional details.

8. When will my return be processed?

Returns will be processed within 14 days of the date we receive your item/s. A notification email will be sent to the email address on file at the time your refund is processed.

9. Do you participate in the Drop Shipping Program?

No, we do not participate in the Drop Shipping Program at this time. Please check back with us at a later time.

10. Where are my purchases shipped from?

Our warehouse is located in Miami, Florida.  All on-line purchases will be shipped from this location.